FREED Center for Independent Living
435 Sutton Way
Grass Valley, CA 95945
(530) 477-3333 voice
(530) 477-8194 TTY
(530) 477-8184 fax
(800) 655-7732 Toll Free
1100 Butte House Road
Yuba City, CA 95991
(530) 742-4474 voice
(530) 742-2379 TTY
(530) 742-4476 fax
Your Satisfaction is Important –
Your satisfaction with FREED’s services and service delivery program is an important indicator of “how we are doing”. We offer the following ways for you to express your satisfaction or dissatisfaction with FREED. They include:
• Annual satisfaction survey mailed to you
• A follow up contact after you have received services asking your satisfaction with FREED services and with your independent living status.
• In addition to these methods, you are encouraged to contact FREED’s Executive Director (Ana Acton) with your suggestions for improving FREED’s effectiveness.
If you have a complaint about any of FREED’s services, the following is FREED’s
Consumer Grievance Procedure:
Please discuss your concerns with the staff person who is working with you. Any issues you have with FREED’s service programs may be able to be resolved through communication with the staff person working with you.
If the issue remains unresolved, please contact the Executive Director in writing, by telephone, or in person. You will be asked to give as much information as you have regarding the details of your experience at FREED and the reasons for your complaint. The Executive Director will investigate and provide you with a written response within 10 days.
At any time, you may take your complaint to the Client Assistance Program. CAP is a national program mandated to protect the rights of applicants, clients and former clients of the Department of Rehabilitation and other programs supported by Rehabilitation Act Funds, including Independent Living Centers. Contact CAP advocates at Disability Rights California. The telephone number is (800) 776-5746 (Voice) or (800) 719-5798 (TTY).
If you received services funded by Agency on Aging Area 4 (AAA4) and you are dissatisfied with the results of this process, you may send a written statement to AAA4 at 1401 El Camino Ave., 4th Floor, Sacramento, CA 95815. Please include the results of FREED’s review in your correspondence.