10:51:29 Well, hello and welcome to breakout room three.
10:51:32 My name is LaDawn.
10:51:35 Don Eastern.
10:51:36 I'm the program manager at freed and then your bestseller area.
10:51:39 And I have the privilege of introducing Ana Acton.
10:51:41 One of the busiest women I've ever met.
10:51:47 And I'm really excited that she's here and able to speak with us
10:51:50 today.
10:51:51 For those of you who don't know who Ana is,
10:51:53 she is currently the deputy.
10:51:54 Deputy director of the independent living.
10:51:58 And community access division at the California department of
10:52:01 rehabilitation.
10:52:06 And prior to joining the department of rehabilitation on June of this
10:52:09 year on a served as the executive director of freed.
10:52:11 Ana is not in Nevada city native.
10:52:13 And she grew up in the north San Juan wrench.
10:52:20 And on his passion to further the rights and the opportunities for
10:52:23 people with disabilities and older adults has gained her statewide and
10:52:26 nationwide recognition.
10:52:28 And her role as executive director freed.
10:52:30 She was a member of the Anthem Medi-Cal managed care.
10:52:32 Advisory board.
10:52:38 The California governor's office of emergency service, access,
10:52:41 and functional needs advisory committee,
10:52:43 also the California aging and disability resource connection advisory
10:52:46 committee.
10:52:47 And was an active member of the board of the California foundation for
10:52:50 independent living centers.
10:52:54 During her time at freed and under her leadership,
10:52:56 the Nevada county ACRC became the first rural state designated the
10:53:00 AGRC in California.
10:53:01 So, like I said, I'm one of the busiest women I've ever met.
10:53:04 So with all of that being said, welcome Ana.
10:53:07 Thank you so much.
10:53:08 The Dawn and I'm really excited.
10:53:10 To be here.
10:53:17 And I recognize so many of your names and faces,
10:53:20 and there are also new people here. So I'm really excited.
10:53:23 To spend a little bit of time with you.
10:53:25 So you have been, you know, here at the conference, you've heard.
10:53:30 Around about the master plan of aging, right. And the five bold goals.
10:53:34 As well as a perspective from Jan Arbuckle on, you know,
10:53:38 No, the master plan.
10:53:41 Plan for aging and how it relates to both urban and rural
10:53:44 communities.
10:53:45 You also, so we want to take this conversation kind.
10:53:48 To the next level.
10:53:49 And really dig into.
10:53:55 Some considerations, right.
10:53:56 For what this means for our community and how do we advance.
10:53:59 The master plan on aging.
10:54:06 So today at this part,
10:54:07 we'll be talking about the aging and disability resource connection
10:54:10 model and how that might advance the master plan on aging.
10:54:13 So with the five bold ideas, right? For the master plan on aging.
10:54:17 And that you heard about earlier.
10:54:18 Goal three is related to inclusion and equity and not isolation.
10:54:28 And as part of that initiative,
10:54:30 there are some great strategies outlined from digital divide
10:54:33 opportunities for work, volunteering, and engaging with multiple.
10:54:37 Across generations.
10:54:38 But also within that goal is a strategy.
10:54:41 Related to California leadership and aging.
10:54:43 And this is strategy.
10:54:44 And there is initiative 98.
10:54:46 98, which says.
10:54:53 Build out a no wrong door.
10:54:55 One door statewide for public information and assistance on aging
10:54:59 disability.
10:55:00 And dementia.
10:55:08 The upgraded web portal statewide network of local ADR seas
10:55:12 with shared trainings, tools, and technology,
10:55:15 and continually improving cultural competency and language access.
10:55:19 So, right. All the magic really works on this local level.
10:55:22 This is where we can ensure that the needs of people with
10:55:24 disabilities, older adults are met.
10:55:26 One of the biggest frustrations that we hear from community members,
10:55:29 whether they've had a child.
10:55:30 Born with a disability or they acquire a disability or they're aging
10:55:34 into disability.
10:55:35 Are aging into not being able to do things that they once could.
10:55:38 Where do you go for information?
10:55:44 You don't,
10:55:45 you don't know where to go until you've been in a position right.
10:55:48 Where you need to reach out and figure out what's out there.
10:55:51 Often people know where they need support and help.
10:55:52 But often have a difficult time knowing where to go and how to
10:55:55 navigate the various silos and systems.
10:55:57 And,
10:55:58 and figuring out what is available in their local community to meet
10:56:01 their individual needs.
10:56:02 So with that,
10:56:04 we want to open it up for discussion here on the ACRC.
10:56:13 Model and how you all think that we can leverage the AVRC
10:56:17 model to realize the master plan on aging on a local
10:56:21 level.
10:56:22 So I would like to start by just hearing from you on.
10:56:25 What an ADR.
10:56:28 Is to you and what,
10:56:29 how you think that we can develop a no wrong door system that will
10:56:32 address some of that frustration.
10:56:33 Right.
10:56:34 Difficulty that people experience when trying to access long-term
10:56:38 services and supports.
10:56:39 So.
10:56:40 I see, I will ask you to raise your hand.
10:56:42 You can put stuff in the chat.
10:56:44 If you can't get ahold of us and you feel like I'm ignoring you.
10:56:47 You can just unmute yourself as well.
10:56:49 So with that, we have bill.
10:56:51 Peltre.
10:56:52 Bill. If you don't.
10:56:53 Hi welcome.
10:56:57 First of all, this is.
10:56:59 A tremendous morning.
10:57:02 And it's so great to be talking about the DRC.
10:57:06 I'm on two separate county committees.
10:57:08 Adjoining counties.
10:57:14 Alameda county.
10:57:16 They were both developing an AVRC and I will say that I think
10:57:20 we have.
10:57:21 A opportunity to leverage something that both was horrible,
10:57:24 but creates an opportunity. And that's cool.
10:57:30 And the COVID has revealed beyond any doubt,
10:57:33 the disparity of services, particularly for underserved populations.
10:57:37 And since.
10:57:38 One of the primary deliverables of an ADR.
10:57:40 Is equity and access that I think that we have to leverage.
10:57:47 As we come out,
10:57:48 all of our county's looking at equity and access and leverage that.
10:57:53 Spirit. Well,
10:57:54 it's still alive before people get back into their institutional ruts.
10:57:58 On how we can.
10:58:01 Empower the ADR CS in our communities, as we build out.
10:58:05 And I would say one last thing.
10:58:06 As much as I love the no wrong door model.
10:58:13 I think to be clear eyed and realistic about it,
10:58:15 that involves a lot of cross training.
10:58:18 With agencies that don't normally work together.
10:58:20 So if somebody goes into housing,
10:58:22 And they're looking on housing issues.
10:58:23 Those housing people may not know much.
10:58:30 About, you know, aging issues and so on.
10:58:32 So I bring that up to say, it's a noble goal, and we want to do that.
10:58:36 But that is something that we're going to have to build while we're
10:58:40 flying the plane.
10:58:42 For it to be fully effective in my opinion. So I want it.
10:58:45 Don't hear me.
10:58:46 Saying I don't want it, but I just think here it's a lot.
10:58:49 It's a heavy lift.
10:58:50 To get that fully operational. So Mike.
10:58:52 My key point here is I think.
10:58:56 COVID is horrible as it was, gives us an amazing opportunity.
10:59:00 To leverage.
10:59:04 Well,
10:59:05 people are still alert and awake to disparity and inequity to
10:59:09 really leverage.
10:59:10 An ADR see, going forward, we really need to capitalize on that.
10:59:14 And then lastly, I would say.
10:59:16 Thinking about Alameda county, for instance.
10:59:18 Contra Costa.
10:59:22 Had to do some really extraordinary things to get hard to reach
10:59:24 populations.
10:59:25 To get vaccinated.
10:59:33 Including knocking door to door.
10:59:34 And we need to think about those strategies as we build out and
10:59:38 get the word out on ADR.
10:59:40 Thank you for taking my comments.
10:59:44 Bill. Thank you so much. I could not have said it better and I just,
10:59:47 well,
10:59:48 other people are raising their hands or thinking about how they'll
10:59:51 chime in.
10:59:52 I want to just, just go over a couple of things that you said,
10:59:54 one is COVID right. COVID highlighted.
10:59:56 Things that we.
10:59:57 I knew about it.
11:00:03 In aging and disability, right. It rose to the surface,
11:00:06 all these inequities around access to information, digital divide,
11:00:10 access to food and transportation.
11:00:15 And the need for community-based services and supports right?
11:00:19 Where we saw the congregate settings being,
11:00:21 where it was so hard to manage, right. Those outbreaks.
11:00:23 And we saw the death tolls, frankly.
11:00:25 B B really?
11:00:26 Difficult in those facilities.
11:00:28 So, so, you know, really highlight.
11:00:29 In that community based living.
11:00:35 So totally. I think that as much as it's been hard,
11:00:37 we have an opportunity to remember, we have the focus,
11:00:40 we have the conversations, we have new understanding of what.
11:00:44 What disability aging services are needed and should look like in a
11:00:47 community-based setting.
11:00:48 Cross training is critical to an ADR.
11:00:50 The initiative.
11:00:51 Right.
11:00:57 So you want to no wrong door system,
11:00:59 which means if people come into your homeless shelter or into your
11:01:02 home delivered meals or to, you know,
11:01:05 your healthcare clinic.
11:01:07 That, that people know what to.
11:01:08 You're out there and how to get them.
11:01:10 To those resources as easily as possible.
11:01:12 So cross training.
11:01:13 What are the services you provide? What's your eligibility.
11:01:15 You know,
11:01:16 how do you make a referral directly to who they need to go to?
11:01:18 I also want to mention a one, the one door pieces in the master plan,
11:01:21 right? As much as you need the no wrong door system.
11:01:23 No matter where people end up, they need to get connected.
11:01:33 You also, how do you advertise it? How do you outreach?
11:01:35 Where is the one door that you would say, if nothing else,
11:01:37 you don't know where to go community,
11:01:39 at least call this place or walk into this place.
11:01:41 And I just vaccine as a great, I think, example of how ADR.
11:01:45 Can be leveraged.
11:01:46 You know,
11:01:47 we have dollars coming into the state for vaccine access still.
11:01:51 Right. We have 80 RCS.
11:01:52 Or getting funding.
11:02:01 For increasing vaccine education, outreach and access.
11:02:05 We have independent living centers that are a core partner of an eight
11:02:07 ERC getting this money to do a similar thing.
11:02:10 And we have to blaze and older Americans act funded partners.
11:02:12 Getting funding to do a similar thing.
11:02:14 How do we leverage these resources from multiple places to make an
11:02:17 effective campaign?
11:02:18 And get more vaccine and vaccines in arms.
11:02:21 So, let's see, we have a chat here.
11:02:23 And let me just look here. We have.
11:02:25 Do we have anything here?
11:02:27 From Valerie.
11:02:29 It seems ADR seized has low community
11:02:32 visibility.
11:02:36 Many people only learn that when they are start reaching out for
11:02:39 assistance, maybe more public outreach.
11:02:41 Does anyone want to address that?
11:02:44 That issue around visibility, marketing outreach.
11:02:53 This is Debbie Tyler from seniors first and I'm with plaster.
11:02:56 County.
11:03:08 And we are an emerging AGRC and I agree totally with Valerie that
11:03:12 we do need to work on that.
11:03:13 And we're just starting our outreach campaign right now as an emerging
11:03:16 AGRC and looking at what is the best way to make that happen.
11:03:19 I think one of the things that Elden.
11:03:21 And Sarah and all those and Liz and all those folks have been talking
11:03:24 about is.
11:03:37 You know,
11:03:38 where do we want our publicity money to go towards so that we can do
11:03:41 marketing, that people are going to notice that we want buses,
11:03:43 banners on buses, or, you know,
11:03:45 my personal feelings since I run an information assistance unit that's
11:03:49 funded through the agency on aging is that we're going to be one of
11:03:52 the best outreach campaigns that are out there.
11:03:54 My unit.
11:03:55 Runs four to 500 phone calls a month through us.
11:03:58 You know,
11:03:59 we're going to be mentioning the AGRC as we go along explaining to
11:04:02 people.
11:04:03 Good about what it means.
11:04:05 And how I can help connect them with the partners.
11:04:07 We've spent a lot of this past year training so that we are real clear
11:04:10 on what every, all of our partners do.
11:04:12 Not that we didn't know before,
11:04:14 but we want to be sure that we all stay up to date together.
11:04:16 So I think having input from people like Valerie, who says, you know,
11:04:18 You guys aren't out there. We don't know who you are.
11:04:20 What's the best way of getting input from you is going to help us.
11:04:22 Out what the best way is to get the word out.
11:04:25 Thank you so much. Do you,
11:04:27 you're really doing some amazing work work in Plasser county and
11:04:30 you're you.
11:04:31 Those are the conversations that need to happen.
11:04:33 Right.
11:04:34 Who's doing information referral.
11:04:36 Well, right.
11:04:37 There's older Americans act funding.
11:04:39 In Plasser county, for example, that has a requirement of.
11:04:42 Of information assistance.
11:04:44 You have the independent living center that has a requirement of
11:04:46 information referral.
11:04:48 You have a 2, 1, 1.
11:04:49 That is new to.
11:05:01 To Plasser county.
11:05:02 What are the other referral places that are already out there people
11:05:05 are going to, and how do you make sure that, you know,
11:05:08 all those referral points.
11:05:10 I understand what you're doing.
11:05:11 Part of the system and you're working collaboratively, right.
11:05:13 And then thinking through, well, who are we going to promote?
11:05:16 What number are we going to put on the banner on the.
11:05:18 The bus.
11:05:20 You know, for the one door.
11:05:26 And then how well that one place makes sure the person gets the warm
11:05:30 handoff. It gets the connection to whatever service they need.
11:05:33 Valerie.
11:05:34 Oh, you're on mute.
11:05:35 Does an a DRC.
11:05:37 One phone number.
11:05:39 You know,
11:05:42 People can call and why couldn't.
11:05:44 All the partners.
11:05:45 Do you, do you see partners?
11:05:46 Inserts in there.
11:05:47 Mail lanes.
11:05:51 Like social services, public authority, hospice.
11:05:55 You know, so that people go to the people.
11:06:02 Generally,
11:06:03 I think one of the biggest populations we serve the homeless
11:06:07 shelter.
11:06:14 All the housing collaborative folks, you know,
11:06:18 why can't they just have inserts informing people that there is
11:06:21 no wrong door. One.
11:06:23 Place, you know, to call.
11:06:24 Great point of Valerie. Thank you for that.
11:06:26 I think those are great ideas and I think.
11:06:31 Nevada county and our, and the work that I had done there,
11:06:33 you do get to a point, if you're going to market an outreach,
11:06:35 you need to make it simple. Right. So what is that one number?
11:06:41 That's going to be a local decision and coordination of who is best
11:06:45 suited when you are marketing and outreaching bill.
11:06:48 Yeah.
11:06:49 I wanted, I wanted to add that. I think.
11:06:51 Along with the traditional ways that we would mark it.
11:06:54 I think we have to think non-traditional.
11:06:58 And there have been several initiatives that we have all seen that do.
11:07:02 Non-traditional things I'll use an example. They used to be called.
11:07:04 Obama phones that were low cost cell phones.
11:07:09 For low-income individuals and people with disabilities.
11:07:12 They had people at the dollar store on Saturday.
11:07:14 They have people at flea markets.
11:07:16 They had people in front of health and human service.
11:07:19 Buildings at the local county and so on.
11:07:20 So I think in addition to people.
11:07:23 Putting things.
11:07:24 Signs and things. And so on up.
11:07:31 I think that we also have to think about in terms of coming to the
11:07:34 people or not having a model where the people only come to us.
11:07:37 And that, that, and so I will quickly say that in San Francisco,
11:07:42 Their ADR C model is the ADR.
11:07:44 Staff.
11:07:46 Or possess are posted.
11:07:52 At various senior programs with throughout the city that
11:07:56 serve certain populations within the city.
11:08:00 And so they are in essence, bringing the services, dropping it down.
11:08:03 In a well-worn path. I want to make one last suggestion.
11:08:06 If you don't mind.
11:08:07 One of the places that I learned in an earlier grant,
11:08:10 when we're doing information referral.
11:08:12 Was that one of the key places people go for information.
11:08:15 Is the library reference desk.
11:08:18 And so we need to have this up in all the public libraries. So again,
11:08:25 In essence, what is it going to take for this to be successful?
11:08:28 It's going to take all of us doing everything.
11:08:31 And so I don't think we can think about a silver bullet strategy.
11:08:37 We got to really go for it.
11:08:38 We've got this huge opportunity and we just got to go for it.
11:08:42 Like there's no tomorrow.
11:08:48 Bill. Thank you.
11:08:50 You bring up a great point of really looking as a community assessing
11:08:52 where do people go for information?
11:08:54 Because we're trying to integrate that information to where people go.
11:08:56 And not assist that. Everyone's funneled into one.
11:08:59 Particular place.
11:09:01 COVID has shown that the D at peace, right.
11:09:03 Community.
11:09:06 Are talking about reaching new populations of individuals they hadn't
11:09:09 reached before, even during.
11:09:13 We have a new way of acting with people who digital access.
11:09:17 What about the co-location idea?
11:09:20 Maybe a DRC staff, you know,
11:09:22 staff from various organizations go to.
11:09:25 There's Chan's and have spare and work.
11:09:27 The coordinate services purchase the food banks.
11:09:31 Wherever you are, where people are going to.
11:09:34 What.
11:09:45 L w while I wait, I just,
11:09:49 as a reminder,
11:09:50 a lot of this effort is around diversion and transition.
11:09:53 You see that a lot in ADR CS.
11:09:55 So the question becomes, what can we do?
11:09:58 As organizations to support people from falling in.
11:10:01 In a hospital, you know, losing their housing.
11:10:04 So they become homeless.
11:10:05 Preventing people from having to go into higher levels of care.
11:10:13 Right.
11:10:14 The continuum of longterm services and supports is anything from
11:10:16 community based living to institutional settings.
11:10:19 But what we know is that people really prefer to be in the community.
11:10:22 Right. And that's where they want to live their family,
11:10:24 their community as long as possible.
11:10:26 So how do we divert people from going to the higher levels of care?
11:10:29 Unnecessarily.
11:10:30 Prematurely.
11:10:31 Key people out of the hospitals or nursing homes.
11:10:33 And how do we help people?
11:10:34 Transition life transitions is really where people stumble.
11:10:37 And how do we provide support?
11:10:40 So raise your hands. If you have something to add here.
11:10:44 Or put it in the chat.
11:10:45 Debbie.
11:10:47 I think I, I, whoops.
11:10:51 I think I screwed up my chat here.
11:10:53 It's still here and I didn't enter it. I'm sorry.
11:10:54 You know, it's a no wrong door.
11:10:56 You think after a year of zoom?
11:10:57 Zoom, I would get this down.
11:11:02 The HRC is a Norwalk. Is.
11:11:04 The no wrong door model. So each.
11:11:06 One of us has a partner.
11:11:13 We don't just have to have one, one number that's funneling people in,
11:11:16 like everyone has said.
11:11:28 That's not what we're shooting for is just one.
11:11:30 But I think having the term AGRC out there and understanding what that
11:11:33 means to seniors is really important.
11:11:34 So one of the things that we've been doing in the last six months and
11:11:37 seniors first right now is under a step.
11:11:39 Grant doing a transportation handbook for Plasser county.
11:11:42 It's almost ready to go.
11:11:43 Press and the ADR.
11:11:49 Logo is on everything that we do to include our searchable
11:11:52 databases on the seniors first website,
11:11:56 which is a part of the DRC also. So you're gonna start to see.
11:11:58 Like.
11:12:02 That AGRC logo out there.
11:12:04 I think it's a matter of educating people like bill is saying,
11:12:07 getting folks out there to make sure people know what that means,
11:12:09 that we are a partnership that we are working together as a group.
11:12:12 And I'm kind of excited about that part.
11:12:14 It's going to take some time and some education.
11:12:16 And like I just spoke about, on our, just spoke about,
11:12:19 we want to help people live, where they choose to live.
11:12:22 As long as they can live in that model and to be able to offer them
11:12:25 that support.
11:12:26 So I think it's a matter of.
11:12:30 Getting that out, linking it together. For example,
11:12:33 seniors versus been around for 30 years.
11:12:37 We have our logo on not only our literature,
11:12:40 but a lot of other AGRC literature. And then peers is there with us.
11:12:45 Independent resource services, the area for on aging.
11:12:48 So they're starting to get linked. I see it happening.
11:12:51 Just going to be a long, slow process.
11:12:53 I personally really appreciate bills.
11:12:57 Input.
11:12:58 We need to get people out there because it's more about that personal
11:13:00 contact, I think, than it is about handing people, pieces of paper.
11:13:03 I get I'm a, I'm a paper collector.
11:13:05 I collect business cards and whatever.
11:13:07 I go.
11:13:17 Kind of filters through pretty rapidly,
11:13:19 but that personal contact is really an important piece.
11:13:22 Also we do meals on wheels at seniors. First we serve meals to 400,
11:13:26 over 450 people.
11:13:27 A day. It's a great place.
11:13:29 I see it in the chat about having inserts out there.
11:13:31 So we're going to see more of that.
11:13:32 And I'll certainly take any input back to my agency.
11:13:35 Just like I'm sure everyone else will hear.
11:13:36 Thank you for letting me have the opportunity to speak.
11:13:38 Thank you. Yes, no wrong door. How do we create that?
11:13:42 Again, I'll go back to,
11:13:43 if you're going to market an outreach for letting people know.
11:13:47 How they can get connected, then you'll have to think strategically.
11:13:50 How you're going to mark it.
11:13:51 For fried.
11:14:01 And area four in Nevada county,
11:14:03 we really looked at where most people were going for information.
11:14:07 And that was 2, 1, 1. Use that as the number to call, no matter what.
11:14:10 And then started developing a community data exchange there,
11:14:13 which is about to go live soon is my understanding where there'll be
11:14:17 an initial.
11:14:20 [Unknown] done their risk for hospitalization
11:14:24 institutional care need for food and transportation. All those.
11:14:35 And then through a web based referral process will be referred to the
11:14:39 appropriate organization,
11:14:40 the organism and the consumer ops end to that,
11:14:43 to give permission for that referral,
11:14:45 a release of information is being worked out as part of this.
11:14:47 And then that referral goes directly to the organization through
11:14:50 email, through web-based email, and then it, the.
11:14:52 [Unknown] the organization is able to say, yes,
11:14:54 they're getting services or not,
11:14:55 because that was another complaint that we hear. Right.
11:14:57 How do we coordinate? We don't know what each other is doing.
11:15:00 So food for thought.
11:15:01 Peter.
11:15:02 Regulations on.
11:15:03 I'm telling you all the words.
11:15:05 You too.
11:15:08 Either their community.
11:15:13 Progress for the state council on developmental disabilities.
11:15:15 And the Sacramento.
11:15:18 I want to step back into, I used to be my little girl.
11:15:21 With the Marine center.
11:15:22 Loading as a director of advocacy.
11:15:24 You know, as was mentioned before.
11:15:28 AVR shoes were really bad.
11:15:30 Pivotal.
11:15:34 Derek COVID but also around disaster preparedness and response.
11:15:38 People.
11:15:39 I'll leave institutions.
11:15:41 Preventing people from going into institutions.
11:15:44 Is ADR.
11:15:46 There's not limits.
11:15:48 What they can do to support our communities.
11:15:50 What I'd like to see happen.
11:15:54 Is that ADR?
11:15:58 Information is listed on all, all of.
11:16:02 Of important numbers with counties and cities.
11:16:07 What is the literal word for that ADR CS so that the community knows
11:16:11 that you can call us.
11:16:12 And also we're developing some really good data.
11:16:15 I'm the important too.
11:16:18 And their important role.
11:16:22 So really to get better about telling our stories.
11:16:27 And doing some really good PSA.
11:16:30 Public service announcement.
11:16:31 And really.
11:16:33 Telling it.
11:16:34 I was telling her story.
11:16:40 Thank you so much, Peter.
11:16:43 These are great suggestions. Yes.
11:16:46 This is Maggie. Can I talk.
11:16:47 Yes.
11:16:49 Yeah.
11:16:57 Well, I got to tell you,
11:16:59 I miss seeing you at a lot of the meetings and congratulations where
11:17:02 you're at. I know you're just a Maverick.
11:17:04 It's amazing.
11:17:05 But I, I am personally taking care of.
11:17:09 A developmentally disabled brother who is aging. He's 65.
11:17:13 He just turned 65.
11:17:14 And what I experience. I know we talked about how do we make a DRCs.
11:17:17 You know,
11:17:18 Vis visible.
11:17:28 But what happened with COVID is that a lot of the restrictions and the
11:17:32 way that we could deliver services were lifted and that was incredibly
11:17:36 helpful.
11:17:37 Because you can have all of these great ideas,
11:17:39 but if you don't have the services or people can access to them where
11:17:41 there's some kind of barrier.
11:17:44 You know, like income.
11:17:45 Yeah.
11:17:47 I'm a big advocate of helping what I call the gappers,
11:17:49 who are the people that aren't rich enough to be able to afford $30 an
11:17:52 hour.
11:17:53 You know, for caregiving, but also don't qualify for.
11:17:56 You know,
11:18:03 [Unknown] there's a lot of us in between. For example,
11:18:07 we spent 18,000 and I want to say a thousand dollars a
11:18:11 month for full-time care for my mother in home.
11:18:16 Where, you know, with my brother,
11:18:17 I was able to get help with Alta regional, you know, when,
11:18:20 when COVID happened,
11:18:21 because a lot of the restrictions were lifted with how I could get
11:18:24 help. So I think, you know,
11:18:26 Being able to really access these, these programs,
11:18:29 having them available.
11:18:30 Another thing is, you know, even.
11:18:32 I couldn't, I can't afford $30.
11:18:33 An hour, but I couldn't afford maybe $10 an hour or 15.
11:18:36 You know, when I'm paying a kid, everybody, even that guts, you know,
11:18:39 Outrageously expensive. So.
11:18:42 Really having these programs that are agile.
11:18:45 Aren't so restricted with.
11:18:47 Regulations.
11:18:49 Well, it's, you know, even the admin.
11:18:52 To do the admin part of these.
11:18:55 It's just so expensive that you can't even deliver the service.
11:19:00 You know,
11:19:01 for those of you that know what it's like to do really heavy admin as
11:19:03 you do.
11:19:05 You know, running so many grants.
11:19:08 So I think the flexibility was really helpful and we saw that during
11:19:12 COVID.
11:19:20 We're able to access a lot of programs that we weren't or deliver them
11:19:23 where we normally wouldn't and nobody wants to be in a long-term care
11:19:27 facility during COVID. I mean, that was very apparent, right.
11:19:30 We don't want to be scared. Yeah. That's it. Thanks.
11:19:39 Thank you, Mary. Thank you so much.
11:19:41 These are really great discussions.
11:19:42 We're going to capture your ideas and there's also additional great
11:19:46 minute comments in the notes here that we'll capture as well.
11:19:49 How to get the word out, how to.
11:19:51 Do the marketing and outreach, great suggestions and ideas.
11:19:54 So we're going to wrap up here with a minute to go.
11:19:56 So you can go back to your next.
11:19:59 Next gig for the conference.
11:20:02 But just as a reminder, right? Why are we doing this really? You know,
11:20:06 People are people and people have needs,
11:20:08 regardless of what type of disability they have or what age the
11:20:10 individual is. So the benefit of the HDRC.
11:20:16 Is to start looking past the silos and seeing people as they are and
11:20:20 working with them on their goals,
11:20:21 helping them develop plans so that they can meet those goals.
11:20:24 And helping people navigate those silos and finding the gaps and
11:20:27 barriers for people and the community coming together to address them.
11:20:31 So, this is really a new opportunity for how we provide services.
11:20:34 COVID like Mary said, has helped us see that.
11:20:36 Maybe we don't go back to status quo.
11:20:47 Maybe we actually learned from these last year and a half and helping
11:20:50 use what we've learned to inform our future service delivery model.
11:20:54 And with that, do we have more time?
11:20:57 Or no.
11:20:58 At 1120.
11:20:59 So, thank you all so much.
11:21:01 And I hope you enjoy the rest of your conference.
11:21:04 So, if you're going to stay for the Plaza county breakout session,
11:21:07 you can go and stay ahead and stay right where you are otherwise
11:21:10 navigate back to your primary screen.